COHERE and THERE cares about the environment. One of the largest polluters in the world is the apparel industry and our collection and processes attempt to reduce that by making everything to order and design our product to reduce consumption. We ask that you make sure that you purchase your correct size. Sizing and specifications are on each page. We will not fulfill orders with multiple sizing in the same item unless specially requested to do so with the understanding that they are non-returnable. We hope you love your new items.
Should our product arrive defective or damaged, please contact us first with a photo of the damage and the packing slip as soon as possible. We understand that you may be traveling, however you will need to send us your claim within 30 days. If the return is approved, we can offer you a replacement, or if that item is no longer available, we can offer you a refund.
If over 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
- We also do not accept returns on underwear or swimwear for hygienic reasons.
Additional non-returnable items:
- Gift cards
- Items from our Curated Collection
To complete your return, we require a receipt and packing slip.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: COHERE and THERE LIFESTYLE CORPORATION, 546 Eglinton Ave. West , #1, Toronto ON M5N 1B4, Canada.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: COHERE and THERE LIFESTYLE CORPORATION, 546 Eglinton Ave. West , #1, Toronto ON M5N 1B4, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.